The Branch Associate is responsible for fulfilling all needs of Your Plumbing Supply customers including providing strong customer service in the counter/inside sales responsibilities. They are responsible for working cooperatively with the Branch Manager and other members of the team to reach the branch operations and profit goals.
This position will primarily analyze data and work in the accounting software. Primary tasks are purchasing and inventory analysis. This position may participate in receiving, warehousing, picking, and shipping activities and will assist customers in loading their truck and making deliveries to customers as authorized and assigned.
As a Branch Associate, your specific duties will include:
Actively servicing all needs of customers including sales order processing, returns/ defective material processing, product/transfer procurement and providing technical informational and printed material.
Review/update all applicable reports and tasks - completes / follows up on tasks accurately and timely.
Handle all customers in a friendly professional manner and with diplomacy and tact.
Participates (as directed by the Branch Manager or Assistant Branch Manager) in all activities related to the physical handling of inventory, including receiving, stocking picking and shipping.
Accurately processes customers’ transactions such as orders, quotes, and returns.
Adheres to all company policies & procedures, while achieving company sales margins and quotas.
Participates in branch sales growth and operational initiatives as directed by Branch Manager.
Communicates regularly and timely with customers providing accurate information regarding availability of in-stock items and procured non-stock items.
When requested, coordinates the prompt transfer of inventory from one branch to another and determines the transfer priority, and arranges accordingly for shipping.
Participates in the preparation for and taking of branch audits and physical inventories.
Helps ensure that counter, self-serve, warehouse, and delivery areas are kept clean, neat, and safe.
Gives input to the Branch Manager or Assistant Branch Manager in the development of improved operational functions within the requirements of company policies and procedures.
Accurately loads and unloads trucks, to maintain inventory accuracy and a high level of customer care.
Inspects product for damage and/or defects and processes return goods per vendors’ SOP.
If authorized to drive, safely delivers products to customers, obtaining required signatures, collecting COD monies and unloads material in designated customer location.
Operates all company vehicles and equipment safely and properly, observing all traffic rules, signs, bridge weight/height requirements.
Performs required equipment inspections, locks truck to secure loads, maintains updated paperwork (registration, insurance certificate, state stickers), Maintains security of keys, EZ Pass transponder and fuel card.
Participates in company directed training and follows all company policies and procedures.
Helps to ensure the branch is operated ethically and to maintain a positive reputation in the community.
Performs all other duties as may be assigned.
Minimum of 1+ years wholesale distribution experience preferred, selling and customer service experience in a wholesale or retail environment. Friendly customer service orientation required.
Plumbing, HVAC product knowledge obtained through sales, service, or education/training (required for Senior Branch Associate responsibilities)
Good keyboard input and look-up skills needed. ERP or Inventory experience preferred.
Excellent verbal and written communication skills.
Able to multi-task, manage time effectively and adapt quickly to changing priorities
Work is performed indoors in an office, self-service facility with a branch warehouse and outside storage. Employee will be exposed to the elements when making deliveries or when handling product stored outside the building.
This position is physical and requires the ability to stand for up to eight hours, bend and lift up to 70 pounds of product with the aid of material handling equipment. A valid driver’s license and the ability to drive a truck under 26,000 lb. as well as operate a forklift.